Introduction to Infratel Call Center Solution
Infra Call Center is a software-based call center solution offering a comprehensive suite of applications allowing you to easily manage your caller’s experience and develop unique outbound campaigns for optimum customer service and increased sales revenues. Infra Call Center gives you the power to route incoming calls based on caller-selected choices, customer data from your CRM system or on-the-fly call center management choices. Additionally, Infra Call Center can
instantly reassign cross-trained agents to busy queues
reduce outbound call times by using autodialers to complete calls before routing them to sales or service agents
easily record calls for training purposes
Our out-of-the box solutions provide Infra Call Center clients with instant access to call center best practices yet are fully customizable by in-house or contract developers using common scripting languages.
Infratel Call Center and Telephony products give businesses to:
Serve more customers, faster and more efficiently without additional staff
Capture and make sense of key business intelligence
Automatically implement call center best practices
Scale up or down as your business evolves and grows
Manage dispersed agents
Make decisions based on business needs, not geography or technical limitations
Infratel solutions are SIP and Window-based. This means, Infratel works with your existing phone and IT systems. Infratel solutions unlock the potential of the powerful technologies already in place in your office without requiring expensive new equipment purchases or upgrades.
